Shipping policy
Shipping Policy
Last updated: 01.01.2026
This Shipping Policy explains how Wagglenest processes and ships orders placed through wagglenest.com.
Shipping locations
Wagglenest is a UK-focused pet products store. Available shipping destinations, delivery options and shipping costs are shown at checkout where applicable.
Processing times
Orders are usually processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume, public holidays, supplier processing times or other operational factors.
Estimated delivery times
Estimated delivery times are shown at checkout where applicable.
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, busy periods, weather, customs processing, incorrect address information or other circumstances outside our control.
Shipping costs
Shipping costs are calculated and shown at checkout where applicable. The final shipping cost will depend on your delivery location, selected shipping method and order details.
Order tracking
If tracking is available for your order, tracking details will usually be sent by email after your order has been dispatched.
Tracking availability may depend on the shipping method, courier and destination.
Incorrect shipping information
Please make sure your shipping address is correct before placing your order.
Wagglenest is not responsible for delays or delivery issues caused by incorrect, incomplete or outdated shipping information provided by the customer.
If you notice an address mistake after placing an order, contact us as soon as possible at shopwagglenest@gmail.com. We cannot guarantee that changes can be made once an order has started processing or has been dispatched.
Missing or delayed orders
If your order has not arrived within the expected timeframe, please check your tracking information first, if available.
If you still need help, contact us at shopwagglenest@gmail.com with your order number and the email address used at checkout.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible. Include your order number, photos of the damaged packaging and photos of the damaged item so we can review the issue.
Customs, duties and taxes
If international shipping is available, your order may be subject to customs fees, import duties, taxes or other charges depending on your country or region.
These charges are the customer’s responsibility unless otherwise stated at checkout.
Contact
For shipping questions, contact Wagglenest at shopwagglenest@gmail.com.