Privacy policy
Privacy Policy
Last updated: 01.01.2026
This Privacy Policy explains how Wagglenest collects, uses, stores and shares personal information when you visit wagglenest.com, place an order, contact us, subscribe to our emails or otherwise use our services.
In this policy, “we”, “us” and “our” refer to Wagglenest. “You” and “your” refer to customers, visitors and users of our website.
Contact details
Trading name: Wagglenest
Website: wagglenest.com
Email: shopwagglenest@gmail.com
Business name: [INSERT LEGAL BUSINESS NAME]
Business address: [INSERT BUSINESS ADDRESS]
Information we collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment and checkout information
- Purchase history
- Product preferences
- Messages you send to us
- Newsletter subscription preferences
- Device information
- IP address
- Browser type
- Website usage information
- Cookie and tracking information
Payment information
Payments are processed through Shopify checkout and payment service providers. Wagglenest does not intentionally store full payment card details on its own systems.
How we use your information
We use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Manage returns, refunds and exchanges
- Respond to messages and enquiries
- Improve our website and customer experience
- Detect and prevent fraud or misuse
- Comply with legal, tax and accounting obligations
- Send marketing emails where you have subscribed or where permitted by law
Legal basis for processing
Where UK data protection law applies, we may process your information using one or more of the following legal bases:
- Contract: to process your order and provide our services
- Legal obligation: to comply with tax, accounting, consumer protection and legal requirements
- Legitimate interests: to operate, secure and improve our store, prevent fraud and respond to customer enquiries
- Consent: where you subscribe to marketing emails or where consent is required for cookies or similar technologies
Sharing your information
We may share your personal information with trusted service providers where necessary to operate our store and provide our services. This may include:
- Shopify, our ecommerce platform provider
- Payment processors
- Delivery and fulfilment providers
- Email and marketing service providers
- Analytics and website service providers
- Customer support tools
- Professional advisers, such as accountants or legal advisers
- Authorities, regulators or law enforcement where required by law
We do not knowingly sell your personal information.
Cookies and tracking technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website performance, support checkout functionality and provide analytics or marketing features where enabled.
Cookies may include:
- Strictly necessary cookies
- Performance and analytics cookies
- Preference cookies
- Marketing and advertising cookies
Where required, we will ask for your consent before using non-essential cookies. You can manage cookie settings through the cookie banner or privacy tools available on our store.
Email marketing
If you subscribe to Wagglenest emails, we may send you product updates, offers and store news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at shopwagglenest@gmail.com.
We may still send non-marketing emails, such as order confirmations, delivery updates, customer service replies and important service notices.
How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy. This may include order fulfilment, customer support, returns, fraud prevention, legal compliance, tax and accounting records.
International transfers
Because we use Shopify and other service providers, your personal information may be processed outside the United Kingdom or your country of residence. Where this happens, appropriate safeguards are used where required by applicable data protection laws.
Your privacy rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Ask us to restrict certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Request a copy of certain information in a portable format
To exercise your rights, contact us at shopwagglenest@gmail.com. We may need to verify your identity before responding to certain requests.
Children’s privacy
Wagglenest is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.
Security
We use reasonable technical and organisational measures to help protect personal information. However, no website, online store or electronic transmission can be guaranteed to be completely secure.
Complaints
If you have questions or concerns about how we use your personal information, contact us at shopwagglenest@gmail.com.
If you are based in the UK and are not satisfied with our response, you may have the right to complain to the UK Information Commissioner’s Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.